Every Ecoïste product is hand made to order just for You!

If it as a gift, please leave a note in the message box on your order form. We will send it directly to anyone with a special message from you written on a gift tag.

After verifying your payment, your order will be shipped within next 14 WORKING DAYS and we will email you when it’s been done. ECOISTE accepts no liability for loss or consequential damage arising from the goods supplied.

RETURNS, EXCHANGES AND CANCELLATIONS

You have the right to withdraw within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party otherthan the carrier and indicated by you acquires, physical possession of the goods.To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you revoke this contract, we are immediately and at the latest within fourteen days upon receipt of the notification of this contract´s cancellation, obliged to return all payments that we have received from you, including the shipping charges (with the exception of additional costs resulting from you selecting a different type of delivery than the cheapest standard delivery we offer). For this refund, we use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in any event, we shall not charge you any fees on the basis of this refund. We may refuse to return the refund until we have received back the goods or until you have provided evidence that you have sent back the goods, whichever the earlier.

You are required to send us back or hand over the goods immediately and in any event within fourteen days of informing us of the cancellation of this contract. The deadline shall be deemed to have been met if the goods are sent before the fourteen-day expiry period. We bear the costs of the return of the goods.

You are only required to compensate for any diminished value of the goods, if this diminished value is ascribed to an unnecessary handling thereof on your part to test the condition, features and mode of operations of the goods.

It is rare, but sometimes post will get lost in the mail. If your order has not arrived within 21 WORKING days of receipt, please email us.